We offer a 14 day no-hassle refund/exchange policy. Proof of purchase is required for all refunds or exchanges. Items being returned must be unopened and in original condition and packaging. The item must be in pristine condition. Please enclose your name, phone number and proof of purchase and send to:

JOE WHELANS, TOYMASTER

64/65 MAIN STREET TIPPERARY TOWN

E34 WN51

You may also return an item in person within 14 days to our store at the above address. If returning items by post, this will be at the buyer's expense. Please ensure items are packaged appropriately and we recommend you use recorded delivery. Shipping costs are non-refundable.  Exchange/replacement items may also incur a new delivery charge. 

Should you receive an item which has been damaged in transit to you, please notify us by phone at 062 51236 or email joewhelanstoymaster@gmail.com  within 48 hours of receipt of the delivery. 

In the event of a faulty item/item not as described, please contact us by phone or email and we will arrange a replacement/refund as required.

This does not affect your statutory rights.